Complaints Policy

If you have a Complaint

We hope that you will never have cause to complain but if you do and you wish to register a complaint, please contact our network:

In writing: Stonebridge Mortgage Solutions Ltd. Regency House Miles Gray Road Basildon Essex SS14 3FR

By telephone: 0345 646 5535

By email: complaints@stonebridgegroup.co.uk

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

Smyths Finance Limited is an appointed representative of Stonebridge Mortgage Solutions Ltd, which is authorised and regulated by the Financial Conduct Authority.

No broker fee is charged to clients. However, we may receive a commission from the lender.

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